Shipping policy

Shipping Policy:

Shipping Locations

We currently ship nationwide within South Africa.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed, it will be handed over to our courier for delivery.

Delivery Time

Estimated delivery time is 3–7 business days, depending on your location.

Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Fees

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

Delays

El’Capo is not responsible for delays caused by courier services, incorrect delivery information, or circumstances beyond our control.

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.

Contact Us

For any shipping-related questions, please contact us.